Shippo
Shippo Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shippo has a 1.0 star rating from 4 reviews; consumers are mostly dissatisfied with customer service, high price level, and a poor insurance partner (XCOVER). This summary reflects common Shippo reviews and reported issues.
Positive Feedback
Users note decent shipping rates and an easy-to-use platform that previously made label creation straightforward.
Negative Feedback / Risk Areas
- No timely customer service and long response times causing shipping delays, a frequent Shippo customer complaints theme.
- Billing and refunds issues including charged but unprinted labels and refunds only as credits.
- Problems with insurance claims (XCOVER) and account suspensions with little explanation.
Key Takeaways for Future Customers
- Expect platform ease but plan backup options if support is needed urgently.
- Document transactions carefully when seeking refunds or filing insurance claims.
- Verify payment and label printing before relying on Shippo for time-sensitive orders and assess customer service before committing to regular use.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shippo has a 1.0 star rating from 4 reviews; consumers are mostly dissatisfied with customer service, high price level, and a poor insurance partner (XCOVER). This summary reflects common Shippo reviews and reported issues.
Positive Feedback
Users note decent shipping rates and an easy-to-use platform that previously made label creation straightforward.
Negative Feedback / Risk Areas
- No timely customer service and long response times causing shipping delays, a frequent Shippo customer complaints theme.
- Billing and refunds issues including charged but unprinted labels and refunds only as credits.
- Problems with insurance claims (XCOVER) and account suspensions with little explanation.
Key Takeaways for Future Customers
- Expect platform ease but plan backup options if support is needed urgently.
- Document transactions carefully when seeking refunds or filing insurance claims.
- Verify payment and label printing before relying on Shippo for time-sensitive orders and assess customer service before committing to regular use.
Roselle, New Jersey
Trying to get refunded for 1 label I did use and 1 I never ordered.
Peace,
I only had 3 invoices tracking numbers ending in 4274 for $7.50 on 8Dec25 tracking number ending in 2224 for $ 9.95 on 8Dec25 and tracking number ending ir 4274 for $7.30 on 10Dec25 (which replaced tracking number ending in 8923 for $6.17 that I put in for a refund because it was for usps ground advantage and I used a priority mail box).Tracking number ending in 1604 on 8Dec25 I don't know who this is for. I only hac 3 packages sent and 1 label requested a refund Totalina 4 labels (1 for a refund and the ones I have attached to this email) which is also detailed in the body of the email
Please advise
Thank you,
Daryl P. Gwaltney
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Bend, Oregon
Set up a 4 pasckager shpment printed oner lasbel tried ther next get a messsge “URGENT: Shippo Verification Needed.”
It has been 5 days since i decided to use shippo for shipping labels on 4 65 lb packages insured for 2200 each printed first label got a message saying contact support and would not let me finish my shipment tried desperately to reach someone via multiple platforms with no success forcing me to panic ship big Heavy expensive shipments with unplanned method that of course was much more expensive i had many hours into comparing prices informed my client on how these were being handled then had to spend mire hours doing it a different method making me look like I'm stupid or a liar and cost an extra $170 for the privilege
You have a phone number to contact outside sales. You'll make that available until they are customers, then offer nothing or, even worse, like I'm getting. Tried your Facebook, it told me to contact support after telling your *** system it's not working. Saw somewhere responses time was 256 hours, so even if I did contact you, it would be 255 hours later.
This is not the first time; it's about 25% of the time.
Last time, about 35 hours after messaging them, got a response from a messaging system they use that does not accept replies. They want to talk at you, not with you; makes it clear how little they care.
- Was good years ago
- Zero pros all cons absolutly the worst
Preferred solution: STAY OUT O THE BUSSINES WORLD.
User's recommendation: WHY EVEN TRY WHEN 9 OUT OF 10 WARN YOU
Hudson, New York
Info@***.net
VERY GOOD ... VERY SATISFIED
Trying to process an international label ... fill out everything ...
IT ADJUSTS THE ADDRESS ...
then won't print a label ... I get RATES NOT AVAILABLE ...
User's recommendation: had to do with weight of package ... it should have flagged my attention ... increasing the weight solved the problem ... a subtle FIX
Need label RIGHT THIS SECOND. you won't take payment5Need label RIGHT THIS SECOND. you won't take payment
Need label RIGHT THIS SECOND. you won't take payment.
Have no idea when you'll acknowledge me. I will cancel shippo and just go to PO
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo support when really needed
To summarize, we had a customer who did not receive their $650 package. They reached out to us 9 days after the delivery date.
The customer and I communicated via email for a couple of days as I took due diligence to capture the needed information so that I could properly submit the insurance claim for this lost package. I captured the information and submitted the claim. Then we waited, days, only to have X-Cover come back and say that we submitted the inquiry past some 10-day policy. So, taking the needed time to capture information to submit the claim form pushed us over the limit.
Seems pretty sad, right?
A couple of bits of feedback: #1, make this 10-day policy clear somewhere to your customer base, not buried in terms and conditions. #2, why allow a customer to submit the insurance claim if the 10-day policy is so rigid and inflexible?
When things are good, the platform is great.
When things are bad, do not expect Shippo to do the right thing to support you. We cannot, in good faith, recommend this business as they have a poor shipping insurance partner (XCOVER) and policies that are too rigid.
- Easy to use platform
- Decent shipping rates
- Not a customer centric company
- Partner insurance company is terrible x-cover
- Policies are too rigid
Preferred solution: Full refund
User's recommendation: Avoid. Do not trust your business in the hands of this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShipping SUCKS and impossible to get support!
Our account was suspended for reasons unknown. We never had any declined payments for labels and do not owe any other fees or money.
No reason and no fix. Impossible to get support.
We had 12 packages customers were waiting for and no way to get labels. We switched service right away to save business.
User's recommendation: Do NOT recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI've used them before and now I can't get a label because it doesn't like my password
I tried to use you as I have many times in the past, but you wouldn't accept my password and gave me no option for 'forgot password.' Then I tried the customer service number, and it didn't go through. I guess you must not want any business. Now I have to go to the post office to get this done.
User's recommendation: Hard to do business with.....used to be easy.
Naperville, Illinois
There is a fraudulent charge on my Discover account for $4.37.
Someone put a fraudulent charge on my Discover account for $4.37. I have never bought anything from Shippo.com.
Discover tells me to call the company, Where is your phone number! A legitimate company should have a phone number listed!
Riverside, California
I have NO IDEA WHO YOU ARE OR WHY YOU’D WANT ME TO PICK UP A PACKAGE OVER AN HOUR FROM MY HOUSE!!!! WTF?!?!
I supposedly have a package coming from Shippo via USPS that is telling me to pick it up in a town over an hour away from me.
I dont know what it is or WHY THEY THINK ID DRIVE OVER AN HOUR TO GET IT.
AND THERE IS NO WAY TO CONTACT A LIVE PERSON.
I CALL ***
User's recommendation: Don’t
Vernon, New York
Charged for 3 same labels and none will print total ripoff beware
tried to make a label and have been charged for three none of them will print and there are no phone numbers to contact. if you ask for a refund they will only give you a credit for future use what good is that if it doesnt work
User's recommendation: stay away
Sterling Heights, Michigan
But my label
I put label rate and need to buy label and need to buy label and like to do business .i like to have some thing to do .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey won't let me purchase a label or pay for a previous one
You can't contact this company. My cc got shut down without me knowing it and one fo the labels did not get paid.
I went on to buy another label, found out about the other one, and tried to pay for both but they won't let you they just stop you from buying another one and give NO way to contact them in a timely manner when you are trying to ship something! Terrible company,
- Gave good rates
- Terrible customer service
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCounterfeit postage
I ordered something online for Christmas but I received a notice from the USPS stating the package was seized by the USPS for counterfeit postage. I can not contact shippo because they do not seam to have a customer service number.
I live in Bakersfield ca.
and the package was sent back to the LA ca postal carrier so I cannot review the package. Be aware if this company tries using counterfeit postage you may want to use another carrier.
- Use of counterfeit postage
Preferred solution: My package
User's recommendation: I definitely would not recommend this carrier
Denver, Colorado
No contact number and stolen funds
Stick to stamps . Com
Any company that refuses to help their customers with a live person should not be in business.
Placed an order trying them out and created a $29 label to ship an item. They took the money, and the screen closed and I cannot reprint label. I have tried to create another label and they said to contact customer support. Well, how sway?!?
What ever they lost me on the first attempt to try them. *** companys dont have live customer support.
User's recommendation: Use stamps dot com or anything else for shipping
Cupertino, California
Cannot get fast support. Can't even get an answer to my email question.
Every time I email support it takes days or maybe never even get an answer. Poor support.don't exportDon;'
User's recommendation: don't expect fast or any support at all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSomething I order was shipped through you and all...
Something I order was shipped through you and all I get is a email saying there was a problem with shipping and no number to call to fix issue
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